Payment Terms

Cancelling an order

If you change your mind about purchasing our service and cancel before we initiate fulfillment of your order, the charge will be voided. This cancellation option is available for 30 days after you place your order by contacting info@oncalertlabs.com.

Requesting a refund

In order to receive a refund for our service, you must notify us within thirty (30) days of placing your order that you request a refund and confirm that you have not yet shipped your saliva sample to our laboratory. Following notification to OncAlert Labs LLC of your request for refund, you must also return the saliva collection kit , which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory within thirty (30) days of the date on which you request a refund.

Once we have confirmed receipt by our laboratory of your saliva collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges. We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your saliva sample prior to your request for refund; or (iii) we do not receive your saliva collection kit within thirty (30) days of your request for refund.

To receive a refund for the $150 lab fee, you must email info@incalertlabs.com We will not issue a refund if (i) you request a refund more than thirty (30) days after the payment of your lab fee was processed; or (ii) our laboratory had begun processing your saliva sample prior to your request for refund.

Refund Processing

Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team that the conditions of the refund have been met. At the time your refund is requested and we confirm that your sample has not already begun to be processed by our laboratory, we will invalidate your saliva collection kit and any sample sent to our laboratory using that kit will not be processed.

Replacing a kit

Sample collection kits expire 12 months from the date of purchase. If your sample collection kit is lost or damaged, or if it has expired, we will ship you a replacement kit free of charge. Replacement kits can only be shipped to the same shipping country as on the original order. You can request a replacement kit by contacting info@oncalertlabs.com